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To be eligible to take the NAHQ CPHQ Certification Exam, individuals must meet certain education and work experience requirements. These requirements vary depending on the individual's level of education and work experience in the healthcare field. Once eligibility is confirmed, individuals can register for the exam and begin preparing by reviewing the exam content outline, studying relevant materials, and participating in exam preparation courses and workshops.
The CPHQ Certification Exam is a comprehensive exam that tests the knowledge and skills of healthcare quality professionals across various domains. CPHQ exam consists of 140 multiple-choice questions, which are divided into five content areas: healthcare quality and patient safety, performance and process improvement, healthcare data analytics, healthcare financial management, and healthcare regulations and accreditation.
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NEW QUESTION # 238
What is the best method to communicate detailed patient experience scores?
Answer: B
Explanation:
Detailed Explanation:
Discussing patient experience scores at unit-level meetings is the most effective way to ensure that detailed feedback reaches staff directly involved in patient care. Unit-level discussions allow for targeted discussions, specific action planning, and immediate feedback.
Option C: Discuss the information at unit level meetings
Unit meetings are ideal for addressing specifics relevant to each team, enabling them to understand and act on the data.
Other Options:
General meetings and organization-wide emails provide less specificity and may not reach or engage frontline staff effectively.
References:
Quality improvement literature emphasizes the importance of engaging frontline staff in unit-level feedback to directly influence patient experience.
NEW QUESTION # 239
This example shows the relationship between:
Answer: B
NEW QUESTION # 240
Health care provider accountability
Decision making public reporting
Organizational evaluation
National performance improvement goals and activities
These are the performance measures identified by health organizations in order to meet:
Answer: C
NEW QUESTION # 241
A team adopted a solution to a recent problem of not having the correct supplies at the start of a procedure. A new workflow has been in place for two weeks. This morning, a physician complained that the setup is still missing key supplies, despite the new workflow. Which phase of the Plan-Do-Study-Act (PDSA) model should the team revisit?
Answer: C
Explanation:
The Plan-Do-Study-Act (PDSA) cycle is a systematic series of steps for gaining valuable learning and knowledge for the continual improvement of a product or process. The four stages are:
* Plan: Identify an opportunity for improvement and plan a change.
* Do: Implement the change on a small scale.
* Study: Use data to analyze the results of the change and determine whether it made a difference.
* Act: If the change was successful, implement it on a wider scale and continuously assess your results. If the change did not work, begin the cycle again.
In the scenario provided, the team has implemented a new workflow to ensure the correct supplies are available at the start of a procedure. Despite this, a physician reports that key supplies are still missing. This indicates that the change may not have achieved the desired outcome.
The appropriate phase to revisit in this situation is the Study phase. During the Study phase, the team should analyze data and feedback to assess the effectiveness of the implemented change. This involves collecting information on the new workflow's performance, identifying any discrepancies or failures, and understanding why the desired outcome was not achieved. By thoroughly studying the results, the team can gain insights into the shortcomings of the current plan and make informed decisions on necessary adjustments.
Skipping or inadequately performing the Study phase can lead to the continuation of ineffective processes and prevent the realization of improvement goals. Therefore, revisiting the Study phase is crucial to determine the root causes of the ongoing issue and to inform subsequent actions for improvement.
References:
* Minnesota Department of Health - "PDSA: Plan-Do-Study-Act"
health.state.mn.us
* Agency for Healthcare Research and Quality - "Plan-Do-Study-Act (PDSA) Cycle"
NEW QUESTION # 242
Crossing the Quality Chasm provided a blueprint for the future that classified and unified the components of quality through six aims for improvement, chain of effects, and simple rules for redesign of healthcare. The six aims for improvement, viewed also six dimensions of quality.
Which of the following is NOT out of those dimensions?
Answer: A
NEW QUESTION # 243
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